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New Contributor
sagal
Posts: 4
Registered: ‎01-18-2013
My Device: blackberry 9900

bbm

My blackberry messenger is not working.I first deleted it but when I try to reinstall it on blackberry appworld it doesn't work and it keeps says 'asscoiating blackberry with blackberry I'd',what. Can I do to fix this?
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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: bbm

Hi sagal

 

Welcome to BlackBerry Support Forums

 

 

Is your BBM working before ? Do you have BlackBerry Data Plan on your account .

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New Contributor
sagal
Posts: 4
Registered: ‎01-18-2013
My Device: blackberry 9900

Re: bbm

Yes my bbm was working before but I deleted and did not go on it for about a month, but now I'm trying to reinstall it but it doesn't work,also I wanted to know do you have to top up before you can reinstall bbm?
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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: bbm


sagal wrote:
also I wanted to know do you have to top up before you can reinstall bbm?

Hi sagal

 

 

                  You must have active BlackBerry Data Plan also known as BIS on your account in order to use BBM on your device , So please call your carrier and check if your account is properly configured with BIS.

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New Contributor
sagal
Posts: 4
Registered: ‎01-18-2013
My Device: blackberry 9900

Re: bbm

Thanks

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Elite II
prince2012
Posts: 7,969
Registered: ‎06-01-2012
My Device: Curve

Re: bbm

 

 

Hey sagal 

 

                      You are most welcome :smileyhappy: 

 

 

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