10-11-2013 04:03 PM
10-11-2013 05:26 PM
10-11-2013 05:38 PM
@BlackBerryHelp cannot reset your password for your BBID...
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Read this for instructions to reset your BlackBerryID password:
KB26361How to reset a BlackBerry ID password
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code