02-05-2013 11:25 AM
02-05-2013 11:27 AM
Hi and Welcome to the Community!
I'll start with your final question...
Can anyone at Blackberry help?
Via this forum, no...as was presented when you signed up here, this is a user-to-user community of volunteers. It is not a channel for any formal support from, escalation to, nor communications with BlackBerry for anything whatsoever.
With that out of the way -- there is a fix for your issue:
Your BB is associated to that incorrect BB ID you created. The only way to change that association is via the device WIPE, after which you will create a brand new BB ID, and simply abandon the old one.
02-05-2013 08:29 PM
02-06-2013 09:28 AM
02-12-2013 11:41 AM
02-12-2013 11:52 AM
I don't know if any providers do any sort of backup for your data...typically, the user is responsible for all of that. This might be helpful:
If you indeed had what Protect could back up backed up, then if you used the exact same BB ID credentials, your data should still be there available for restore:
If you used different BB ID credentials, then of course Protect can't show you anything because all that it does is tied to the BB ID account. Then again, there is this: