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Lindalw
Posts: 2
Registered: ‎03-14-2013
My Device: torch 9810
My Carrier: at+t

blackberry server

I'm trying to fix my bbm and can no longer reach the server. Nor can I update or adjust my email accounts and I no longer receive emails. I have the bb torch 9810. Please help!!!!
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: blackberry server

Hi there,

I would suggest starting by performing a battery pull - while the device is on, remove the battery for 15-30 seconds, reinsert and wait for the device to reboot.. The next step is to call AT&T to ensure that everything is set up and working correctly on their end. If it is, the next step would be to do the following:

Go to Options > Device > Advanced System Settings > Host Routing Table, press the BB Menu button and select Register Now. Your device should be sent a message from BlackBerry stating that your device is connected to the BlackBerry network.

If you get the message described in the previous step, go to Settings > Email Accounts, press the BB Menu button and select Service Books, then resend your service books.

If that still doesn't help or if you don't get a registration message, you may need to reload the software on your device. To do this, follow the instruction in the following link:

http://supportforums.blackberry.com/t5/Device-software-for-BlackBerry/How-To-Reload-Your-Operating-S...

That should help get you back up and running!

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