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New Member
ahmedanan
Posts: 2
Registered: ‎01-15-2013
My Device: Bold 9790
My Carrier: Axiom Telecom Saudi

bug in the BB App World

i tried to purchase an application for Business cards scanning from the App World using my Master Card details and then it didn't pass through only at the end stage after pressing purchase i received an error message saying that some of the details in my Master card are not ok so the process can't be completed, however i rceieved a SMS from my bank to confirm that the amount was deducted from my card, this happened twice

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Hall of Famer II
sdgardne
Posts: 47,000
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bug in the BB App World

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

 

Your purchased app should then be in the Uninstalled section...available for installtion to your BB

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Member
ahmedanan
Posts: 2
Registered: ‎01-15-2013
My Device: Bold 9790
My Carrier: Axiom Telecom Saudi

Re: bug in the BB App World

Hi sdgardne,

 

thank you for the help, however i have done all the actions as per your suggestions and the Appworld closed at step 4 as you mentioned but then when i tried to check in my uninstalled applications, nothing was there :smileysad:

 

i don't know if it was really downloaded or not because i never saw a downloading bar during the purchase, do you know if there is a certain email for BB App world support from which they can help either to send me a link to download the program or at least refund my money

 

thanks.

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Hall of Famer II
sdgardne
Posts: 47,000
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: bug in the BB App World

RIM provides no front line support. For anything further, you need to contact your mobile service provider and convince them to escalate your case up to RIM. They can then see what is going on...and either fix it (providing you a method to install the app you paid for) or issuing a refund. You also can dispute the charge(s) with your bank.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.