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New Contributor
erolouisa
Posts: 7
Registered: ‎07-23-2012
My Device: blackberry torch 9810

can't log into my blackberry I D account

I can't log into my blackberry I d account, I saw a link on how to fix it but I'm reluctant to try it. Please I need assistance as I depend on my blackberry to do a lot of things.
JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't log into my blackberry I D account

What link? What are you reluctant to do?




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New Contributor
erolouisa
Posts: 7
Registered: ‎07-23-2012
My Device: blackberry torch 9810

Re: can't log into my blackberry I D account

http://t.co/0wQxNHH that link, both options
JSanders
Posts: 86,446
Likes: 23,181
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: can't log into my blackberry I D account

OK, the statement in that link with suggestions BEFORE you do those workarounds,... have you done them?

 

Note:

Before performing any of the below workarounds, ensure the BlackBerry smartphone has mobile data connectivity by completing the following:

  1. Update to the latest available release of the BlackBerry Device Software. For more information on this, see KB03901.
  2. Turn off the Wi-Fi® connection. For more information on this, see KB13201.
  3. Register the BlackBerry smartphone on the wireless network and ensure the registration message is received. For information on performing the registration, see KB00510.
  4. Send a PIN message from the affected BlackBerry smartphone to itself to confirm data connectivity. For more information on how to obtain the smartphone PIN or how to send a PIN message, refer to the BlackBerry smartphones user guide.

 




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
erolouisa
Posts: 7
Registered: ‎07-23-2012
My Device: blackberry torch 9810

Re: can't log into my blackberry I D account

Ok. I'd do as I'm instructed and get back to you. Thank you.