05-17-2013 01:48 PM - last edited on 05-18-2013 06:21 AM by PatL
hi all, i bought my phone from a friend, she cant remember her password for the app world or her email so we cant even re send the password, i have deleted the app world and re - downloaded it but it has had no effect... what can i do so i can use the app world?? x
05-18-2013 08:16 AM
Welcome to Support Forums
Simply deleting BlackBerry App World will not work , as you got it from your friend so follow this Knowledge Base
KB28225 : BlackBerry smartphone must be security wiped before transferring ownership
After a security wipe create and use your own BlackBerry ID on that device .
KB24062 How to create a BlackBerry ID
try it and let us know if you feel any issue.