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New Member
rebeccajane20
Posts: 1
Registered: ‎01-14-2012
My Device: curve 8520
My Carrier: orange

error Id: 40831: the request cannot be processed until multiple pending user authentications are resolved.

This error message keeps appearing whenever I try to login/ download on Blackberry App World.

"The request cannot be processed until multiple pending user authentications are resolved. ( error Id: 40831)"

Its been like it for about 2 months now and it's getting to the point where I really need to update some of my applications. Can anyone help me please? Thank you.
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Forums Veteran II
Wolf359
Posts: 3,377
Registered: ‎12-29-2011
My Device: Z30 / Playbook

Re: error Id: 40831: the request cannot be processed until multiple pending user authentications are resolved.

[ Edited ]

After a battery pull,

try reinstalling app world.

http://us.blackberry.com/apps-software/appworld/download.jsp

 

or install it from mobile.blackberry.com

 

If it doesn't work after the install, you can try reloading your decive software.

http://us.blackberry.com/support/installpc.jsp

 

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New Contributor
chibale
Posts: 4
Registered: ‎01-15-2012
My Device: 9100 pearl
My Carrier: bmobile

Re: error Id: 40831: the request cannot be processed until multiple pending user authentications are resolved.

I have app world on my BB pearl. But can not get up-grade one some IP is missing
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