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claire794
Posts: 1
Registered: ‎08-26-2010
My Device: curve 8520
My Carrier: tmobile

everytime i try to log in its saying it cannot connect to app world

[ Edited ]

I installed the new blackberry app yest and set up the log in details required and now everytime i try to log in its saying it cannot connect to app world spoke to t mobile and all they said is its a problem with blacknerry and theres nothing they can do!!!!!!!!!

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Hall of Famer II
sdgardne
Posts: 47,011
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: everytime i try to log in its saying it cannot connect to app world

Hi there!

I suggest the following steps, in order, even if they seem redundant to what you have already tried (steps 1 and 2 each should result in a message coming to your BB):

1) Register HRT

  • Homescreen > Options > Advanced Options > Host Routing Table > blackberry_logo.jpg (it does not matter which line is current) > Register Now



2) Resend Service Books

  • KB02830 Send the service books for the BlackBerry Internet Service



3) Batt Pull Reboot

  • Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

 


Hopefully that will get things going again for you! If not, then you will need to contact your carrier again -- there is more that they can do...specifically, they can escalate your case into RIM for resolution. That cannot happen here.

 

Good luck!


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