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Contributor
SeanMaclair5678
Posts: 47
Registered: ‎01-04-2011
My Device: Curve 8520, Pearl 8100

Re: forgot app password and secret question

However, if you do it from a computer, it doesn't
New Member
wilburn69
Posts: 1
Registered: ‎11-03-2011
My Device: blackberry 9300

Re: forgot app password and secret question

forgot my password and secret question
Contributor
SeanMaclair5678
Posts: 47
Registered: ‎01-04-2011
My Device: Curve 8520, Pearl 8100

Re: forgot app password and secret question

From your computer, go to your carrier's BIS website. At the logon screen, click "Forgot Password" or "Forgot Username". Enter your PIN or IMEI, then click OK.
New Contributor
Perusha
Posts: 3
Registered: ‎01-19-2012
My Device: curve

Re: forgot app password and secret question

Hello please help me I tried deleting my old I D,by clicking da link on my email but when it says continue I pressed it and it goes to blank page,I waited for hours but it showed nothing,I have been trying for months to sort this I came this far and its still not working,how will I know if my I D is deleted,please help
New Member
abbymorenike
Posts: 2
Registered: ‎08-30-2012
My Device: touch

Re: forgot app password and secret question

Thanks for posting this solution. I have been going crazy on how to reset I called RIM directly they were no help unless I pay and of course Tmobile had no solution for either!
New Member
jkristjansen
Posts: 1
Registered: ‎09-10-2012
My Device: 9300 Curve

Re: forgot app password and secret question

I can't remember my password, though I can remember the answer to the secret question. However, the e-mail account that I'd used with it is no inactive so I can't log in to find the e-mail that they've sent it with my password, so I don't know what to do. Any suggestions?

New Member
anene
Posts: 1
Registered: ‎12-21-2012
My Device: bold 9790

Re: forgot app password and secret question

i need my blackberry password recovery answer
Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: forgot app password and secret question


anene wrote:
i need my blackberry password recovery answer

Hi and Welcome to the Community!

 

Given the discussion in ths thread pertains to BBID, only you will know the answer to the password recovery question...you would have created the question and the answer when you created your BB ID. No one else can know that information...it is secure.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
mamoeti
Posts: 2
Registered: ‎03-28-2013
My Device: RIM

Re: forgot app password and secret question

Please help me I cannot remember my I'd pass word and even the recovery question
Hall of Famer II
sdgardne
Posts: 48,790
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: forgot app password and secret question


mamoeti wrote:
Please help me I cannot remember my I'd pass word and even the recovery question

Hi and Welcome to the Community!

 

Then you require more drastic recovery means:

  • KB26361 How to change or reset a BlackBerry ID password

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code