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iyta
Posts: 1
Registered: ‎12-14-2012
My Device: Bold 9790
My Carrier: executive

forgot password for BBM id

Anyone can help me on this..I already go to link to reset the password..till now yet received the email. I can't using my BBM.
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Hall of Famer II
sdgardne
Posts: 48,191
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: forgot password for BBM id

Hi and Welcome to the Community!

I assume you mean your BB ID credentials rather than BBM? As such, the following apply.

For security reasons, password reset emails are not delivered to the BB, regardless of the email account used. You must have separate (e.g., WebMail) access to that account in order to retrieve and process the password reset email. If your email account is a hosted (e.g., @BB or @carrier) account, then you need to go into BIS and configure a forwarder to an email account you can access from other than the BB...then re-generate the password reset email and retrieve it from that other account.

Also, given the high volume of these as a result of the BBM7 release, it's been reported that a delay of up to 2 hours is happening before receipt of the password reset email.

Good luck!

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