Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
I assume you mean your BB ID credentials rather than BBM? As such, the following apply.
For security reasons, password reset emails are not delivered to the BB, regardless of the email account used. You must have separate (e.g., WebMail) access to that account in order to retrieve and process the password reset email. If your email account is a hosted (e.g., @BB or @carrier) account, then you need to go into BIS and configure a forwarder to an email account you can access from other than the BB...then re-generate the password reset email and retrieve it from that other account.
Also, given the high volume of these as a result of the BBM7 release, it's been reported that a delay of up to 2 hours is happening before receipt of the password reset email.
Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.