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New Contributor
Posts: 2
Registered: ‎09-08-2009
My Device: Not Specified

free game download frozen at "starting download"

[ Edited ]

I was trying to download Ka-Glom and it froze while downloading.  When I go to My World, I can't delete it.  If I go to the game again to reinstall, the game doesn't give me an option to install again.  I contacted the game to see if they can reset but they said it is not their problem but with AppWorld.  How do I get this game off?  I have a Blackberry Curve 8310.  I just downloaded AppWorld last week.  I think that was everything you needed.  I DO NOT use my blackberry for business.

 

Please help!

Message Edited by Jonathan_K on 09-08-2009 07:39 PM
New Contributor
Posts: 2
Registered: ‎09-08-2009
My Device: Not Specified

Re: free game download frozen at "starting download"

i still need help.  still stuck on my world app.  can someone give me some assistance?

thanks,

Guru I
Posts: 18,555
Registered: ‎07-29-2008
My Device: Passport, Playbook, 9320BES
My Carrier: Bouygues _ SFR

Re: free game download frozen at "starting download"

Hello,

another user has found a solution to this problem and posted it in these forums. The main idea is to clear the AppWorld cache :
1. Open App World
2. Go to My World
3 Clear the cache :
- For Storm & Pearl devices : show the keyboard, hold the num-lock ("!?123") button so it locks and then hit the three characters : 3 4 (
- For other devices: hold down the ALT key and press the three keys R S T
4. If your devie is locked after that, perform a battery pull reboot.
 Please tell us if this solves your issue.



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