Welcome!

Welcome to the Official BlackBerry Support Community Forums. This is your resource to discuss support topics with your peers, and learn from each other. New to the forum? Please visit the ‘Getting Started’ link below.
inside custom component

BlackBerry World

Reply
New Member
dalegee
Posts: 1
Registered: ‎11-26-2012
My Carrier: virgin media

help!! iv forgot my blackberry app world password and security question..

hi, iv forgot my password to log into blackberry app world, in result of this download any apps or even update my phone. iv tried  to reset my passwordbut it asks for the answer to my security question, whick have a cue what it is. The clue for my answer is '??'. if anyone can help...

Please use plain text.
Hall of Famer II
sdgardne
Posts: 39,075
Registered: ‎11-28-2008
My Carrier: TMobile

Re: help!! iv forgot my blackberry app world password and security question..

Hi and Welcome to the Community!

 

BB ID and AppWorld are secure systems, but they depend on the human to make that security work. When the human fails, the systems cannot do much about that. Please refer to this KB for potentially helpful information for your situation:

  • KB26361 How to change or reset a BlackBerry ID password

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please note that I am NOT a BlackBerry employee...these forums are a user-to-user community, not a formal support channel. Please treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Follow our BBM Channel (Beta) - Coming Soon!
Please use plain text.