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meganx
Posts: 1
Registered: ‎10-02-2013
My Device: Curve

help me!!

can't remember blackberry id password or security question answer, can't figure out how to delete id to make a new one either! help please!

JSanders
Posts: 86,468
Likes: 23,182
Solutions: 5,982
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: help me!!

Read this for instructions to reset your BlackBerryID password:

KB26361How to reset a BlackBerry ID password



******
You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.




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