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BlackBerry World

Posts: 1
Registered: ‎05-17-2013
My Device: blackberry 8520 curve
My Carrier: philippines

hi BB Support Com...

I have a problem of my black berry 8520 curve,
my brother lose him the email and the password
and also the secret question. I create my new
Account, once I login into bbworld, always say an
Error has occured please try again later! Can you
Please help me to fix this my problem.
Please use plain text.
Hall of Famer II
Posts: 47,608
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (, Playbook (
My Carrier: TMobile USA

Re: hi BB Support Com...

Hi and Welcome to the Community!


The proper process for changing the BB ID associated to a BB is via this procedure

  • KB26694 How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone

From what you say in your post, you have not done the required WIPE.


Good luck!

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