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Contributor
karanintouch
Posts: 22
Registered: ‎07-25-2012
My Device: 9800
My Carrier: Vodafone

incompatiblity of app world 4.0 with blackberry torch 9800

[ Edited ]

Hi

 

I got the OS installed from the service center. Things were working fine. When I opened the app world, it asked for upgrade to 4.0 version and boom.. the same problem again. Java exception errror and app world doesn't open.

 

Can someone one check, if there is incompatiblity of app world 4.0 with blackberry torch 9800?

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: How To Reload Your Operating System

No, it should work. Where are you downloading App World from? You may need to manually download it from http://blackberry.com/appworld

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Contributor
karanintouch
Posts: 22
Registered: ‎07-25-2012
My Device: 9800
My Carrier: Vodafone

Re: How To Reload Your Operating System

Hi Krypto, Thanks for the reply. I did download from the same location. Infact the previous version itself prompted me to do so. I could only resolve the problem only after reverting back to older version (v 3.0). Thanks to a site where I could download that. Last time also I remember the problem started with app world. Its again asking me to upgrade, everytime I go to upgrade any application but have been trying to avoid. I'm pretty sure there is some problem with the new version. Thanks
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: How To Reload Your Operating System

Are you on the BlackBerry Beta Zone by chance? If not, go check them out. They just released a new version of BlackBerry World (the new name for App World), which can hopefully help to resolve the issue. The only catch is that it is beta software, so things might not be 100% perfect.

You can check it out at http://blackberry.com/beta. Just sign up using your BlackBerry ID and you should be able to access it.

I hope that can help.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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Contributor
karanintouch
Posts: 22
Registered: ‎07-25-2012
My Device: 9800
My Carrier: Vodafone

Re: How To Reload Your Operating System

Thanks again for the reply. I'm really afraid of trying that out. As last time when I allowed the app to continue to give error message. it slowly corrupted a lot of things. Like "blackberry" and return key started to hang, mismatch of call name to numbers. Any idea, when this new version is going to be main lined?
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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: How To Reload Your Operating System

This is just a guess, but assuming there are no major issues with the current version, we may see an official relase of BlackBerry World 4.3 within a couple of weeks. If there are issues that need to be resolved before the official release, it may take longer.

One benefit of using the apps on the Beta Zone is that you are able to provide feedback directly to BlackBerry with regards to those apps. So if you started having the same issues, you could report them directly to the Beta Zone team. But if you aren't comfortable with this, then don't worry about it.

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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Contributor
karanintouch
Posts: 22
Registered: ‎07-25-2012
My Device: 9800
My Carrier: Vodafone

Re: How To Reload Your Operating System

Thanks Again for the reply.

 

Will give it a try. BTW, is there an offical page where I can download v3.1 of app world?

 

Will keep you posted on my result.

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JSanders
Posts: 82,865
Likes: 22,671
Solutions: 5,839
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: How To Reload Your Operating System


karanintouch wrote:

Thanks Again for the reply.

 

Will give it a try. BTW, is there an offical page where I can download v3.1 of app world?

 


I am not aware of an official page for this download.




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Contributor
karanintouch
Posts: 22
Registered: ‎07-25-2012
My Device: 9800
My Carrier: Vodafone

Re: How To Reload Your Operating System

Thanks.

 

Upgraded to beta version. The installation was successful and the initial launch worked. Now after reboot, its the same problem. When I switch to "blackberry world" it goes to home screen and nothing happens.

 

Now, whom should I report the issue?

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Elite I
Krypto
Posts: 6,657
Registered: ‎01-14-2009
My Device: BlackBerry Z10
My Carrier: Telus

Re: How To Reload Your Operating System

Contact your carrier for further assistance and they're you're primary point of contact for device support. Hopefully they will be able to help you further.

Good luck!

If you want to thank someone for their comment, do so by clicking the Thumbs Up icon.

If your issue is resolved, don't forget to click the Solution button on the resolution!

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