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New Contributor
tiffapoo
Posts: 7
Registered: ‎08-24-2012
My Device: torch 9800

issues on my apps!~bb torch 9800

Hey, I've been having a problem lately where I download an app, and it won't open. Instead a little box will pop up and say stuff about errors. Here's an example on what it says for the app night angel; Error starting night angel: Error loading module 'night angel' verify error. Now I can't use an app that I download from now on. ☹ That is, unless I have help. Write back soon so I can use my 10 un-usable apps!

-Tiffany

Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: issues on my apps!~bb torch 9800

Hello!

Anytime random strange behavior or sluggishness creeps in, the first thing to do is a battery pop reboot. With power ON, remove the back cover and pull out the battery. Wait about a minute then replace the battery and cover. Power up and wait patiently through the long reboot -- ~5 minutes. See if things have returned to good operation. Like all computing devices, BB's suffer from memory leaks and such...with a hard reboot being the best cure.

Best!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
tiffapoo
Posts: 7
Registered: ‎08-24-2012
My Device: torch 9800

Re: issues on my apps!~bb torch 9800

Thanks,
I always do the reboot when something goes wrong, but this problem hasn't gone away. After a while I thought that I should go on app world to see if I can do something on there. Somehow, appworld deleted itself so I can't download anything anymore. ☹ Now I really don't know what to da from here.
Hall of Famer II
sdgardne
Posts: 48,767
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: issues on my apps!~bb torch 9800

OK...one issue at a time...AppWorld first...please check here:

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone

If AppWorld is not installed, then please use your BB Browser and go here:

and re-install AW.

 

If it is installed, then check deeply through all homescreen folders/subfolders...and be sure that "Show All" is active as you dig. If the icon is not hidden, then try this sequence:


1) Remove AppWorld from your BB

  • KB10040 How to view or remove installed applications on a BlackBerry smartphone
  • If it requests that you reboot the BB, do so

2) Do a Batt-Pull reboot (power on, remove battery, wait, insert battery, wait), even if redundant to the one you did in step 1.

3) Install (on your BB) a fresh copy of AppWorld

4) Do another Batt-Pull reboot

5) See if it now works.

Cheers!

 


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code