06-09-2009 03:57 PM
Solved! Go to Solution.
06-09-2009 05:36 PM
Hi and Welcome to the Forums!
You are looking in the Application Center folder and finding AppWorld? Interesting...where you should (or not) see it is in:
Homescreen > Options > Advanced Options > Applications
Perhaps the icon is elsewhere? Or hidden? Dig around and see if it went somewhere other than Downloads.
If it is not acting correctly, I suggest deleting it from the above (with AppWorld highlighted, but not clicked), press the BBKey and select Delete. Then re-obtain the installation again from here
and re-install it. It indeed should go into your Downloads folder -- that's where mine went. But don't depend on that...it could as well go into another folder if you've got a different default for it.
06-10-2009 11:50 AM
Always try a batt-pull. And then try just re-installing it -- it should allow you to install over the top of a prior installation with no problem.
06-10-2009 04:36 PM
Excellent! You are most welcome!
If you wouldn't mind, would you close the thread and mark it as solved? That way, others can more easily find your solution. Thanks!
06-18-2010 09:50 AM
I just got off the phone with RIM Blackberry Tech Support - this is a KNOWN ISSUE with the latest software version!
After almost an hour on the phone - the only way to work around this is the following. They are working on a fix in the meantime.
1 - connect phone to desktop manager and do a BACKUP
2 - save the file somewhere you will need it to restore
3 - Go into Options, Security Options, Security Wipe
4 - Select Emails/Contacts and User Installed Applications
5 - scroll to bottom of screen...enter the word BLACKBERRY then click on WIPE
This will then start wiping the phone clean, back to factory settings., It took my phone maybe 20-30 mins to go thru everything.
Once it reboots, the icon should be back.
You will need to then reconnect to Desktop Manager and do a RESTORE.
Select the file you saved in #2 above.
Then, go into Setup Wizard to re-set up your email accounts.
After a week of frustration, my phone is back to normal and once again enjoying apps!
06-18-2010 11:04 AM
FYI the formal recommendation is documented here:
06-18-2010 06:54 PM
06-21-2010 05:47 PM
I followed the instructions for the official fix, but it didn't work. I did not "wipe" the email etc, only the User Installed Applications.
On the restore, there were no applications and I lost the applications I had installed.