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New Member
sagar4579
Posts: 2
Registered: ‎08-12-2013
My Device: Z10
My Carrier: vodafone

music not dowlaoding and same file downloads

[ Edited ]

Hi 

 

 i purchased a music album from bb app store 

 

this is the order number 

Order Details
Order Number: **removed**

 

it will only download first song 30 times instead of 30 different songs i tried to fiel refund but it always give me error i also have emailed to support never heard back form them also 

please solve this issue or i will thing your helping vendor to scam customers 

 

Edit: [  Order Number] removed. At no time should you provide any personal information to any other community member. Please review the Community Guidelines and Terms and Conditions of Use. for further information

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BlackBerry Technical Advisor (Retired)
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: music not dowlaoding and same file downloads

Hey sagar4579,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

I suggest filling out your information at this link and someone will be in touch with you: 

https://consumersupport.webapps.blackberry.com/blackberrycommerce/main?ln=en

 

Let me know if you have any more questions.


Cheers.


-ViciousFerret


 


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New Member
sagar4579
Posts: 2
Registered: ‎08-12-2013
My Device: Z10
My Carrier: vodafone

Re: music not dowlaoding and same file downloads

it give me error and says (An unknown error occurred processing your refund request. Please try again later. ) still not able to down load the songs 

 

not happy no refund also 

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New Contributor
karimgarza
Posts: 5
Registered: ‎03-04-2011
My Device: Torch
My Carrier: ATT

Re: music not dowlaoding and same file downloads

I am having the same problem with one of the songs I purchased. The refund form does not work for me either.  BlackberryHelp on twitter did not help me either. 

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