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samlogan87
Posts: 1
Registered: ‎02-06-2014
My Device: blackberry z10
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need help

Hi Guys, I have switched back to an old email address and want to switch my bbid account back to that email address. The problem is I already have an account under the old email address so I want to close the account and changed the email on my newer account to the old one. It won't let me change it at the moment as the account is still valid. The problem is I have forgotten the password and the secret question answer. I have access to the email address. How do I go about accessing my old account without the password or answer to the question
JSanders
Posts: 86,601
Likes: 23,200
Solutions: 5,993
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: need help

You have to remember either the BlackBerryID password, or the secret question answer. Without either, you're stuck.
Your choices are:
--Use another email account to create an entirely new BlackBerryID (with which you will lose access to any purchased apps using the "forgotten" first BlackBerryID, or
--Find the initial email you were sent to confirm the initial BlackBerryID, and in it is a link to click to cancel and delete the account. Click on that, delete the account and then you can use that same email to create an entirely new account.
Good luck.





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