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bukola
Posts: 3
Registered: ‎06-11-2011
My Device: Not Specified

new logging in prob

Application world gives me 'log in wt user name and password associated wt this device' every time I try to log in, av changed password, tried everyting to no avail, pls help.
D fone is a torch 9800 and I got it off someone and gave out my old fone too. Pls kindly help!!!
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BlackBerry Technical Advisor (Retired)
FrankieS
Posts: 2,795
Registered: ‎05-10-2010
My Device: BlackBerry Z10 smartphone

Re: new logging in prob

Hi bukola,

 

When you received your BlackBerry® Torch™ 9800 smartphone had a security wipe been done on it to remove the previous owner's information and BlackBerry® ID? If not, you will need to backup your data and perform one and then setup the BlackBerry® Torch™ 9800 smartphone with your own BlackBerry® ID. This KB article should help. "How to change the BlackBerry ID on a BlackBerry PlayBook tablet or BlackBerry smartphone" http://bbry.lv/TYT3st

 

Hope this helps.


-FS


 


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