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New Contributor
RSEH06
Posts: 3
Registered: ‎05-10-2011
My Device: 9300 curve
Accepted Solution

not recognising my password on ID login

I have set up an ID account and have used it when i first got my BB 9300 a few weeks ago but now I cannot get the login to accept my password on either my BB or the laptop. even when prompted by the security question it will not accept it and keeps locking me out !!

It wont let me reset it and I cannot get Blackberry to reset it as I cannot speak to anyone on the phone because there are no apparent numbers !!!!!

I have tried rebooting and taking the battery out all to no avail !!

 

I am really frustrated now and getting angry with it...BB are losing out as I cannot purchase any applications !!

PLEAS

Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: not recognising my password on ID login

Given what you describe, I recommend that you find your original welcome email. In that, there is a link to use to delete your BB ID. Use that and then re-create a new BB ID using the exact same email address. This will re-link your prior purchases.

Sometimes things just go wonky and starting over is the only way to fix it.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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PIN: C0001B7B4   Display/Scan Bar Code
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New Contributor
RSEH06
Posts: 3
Registered: ‎05-10-2011
My Device: 9300 curve

Re: not recognising my password on ID login

 
Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: not recognising my password on ID login

Sorry for the delay, but was there some additional information you intended to relay?

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
RSEH06
Posts: 3
Registered: ‎05-10-2011
My Device: 9300 curve

Re: not recognising my password on ID login

 
Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: not recognising my password on ID login

Ummm...still a blank post...hmmm...since you've marked the thread as solved, I guess we'll just go with that. Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Member
antonio469
Posts: 1
Registered: ‎04-07-2013
My Device: 9700

Re: not recognising my password on ID login

**bleep** u all