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New Contributor
Dcdurand
Posts: 2
Registered: ‎12-03-2012
My Device: blackberry curve 9320
My Carrier: vodacom
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please help with purchased application on app world....

Hi. I hope someone can help me. I purchased an application (shazam encore) on bb app world, I clicked on the price tag, and then entered my password 2 start the purchase and downloading. When it was supposed to start the download, it gave me an error message of insufficient funds, while I had R160.83 in my account. When I checked my balance, I found that app world billed me for the application which I can't download. What can I do?
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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: please help with purchased application on app world....

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully that will allow you to download the app you paid for. If not, then you need to contact your mobile service provider (vodacom, according to your profile) for resolution of this...they may have to escalate you into RIM so that teh records can be properly checked. Please be aware that if the vodacom rep tells you they can't help or that you need to contact RIM directly, then you need to either ask for their supervisor or hang up and call back. There is no method for you to contact RIM directly on this...only via escalation from your carrier can your case receive formal attention from RIM.

 

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
Dcdurand
Posts: 2
Registered: ‎12-03-2012
My Device: blackberry curve 9320
My Carrier: vodacom

Re: please help with purchased application on app world....

Hi sdgardne. Thank you for your great advice. It worked!!!!!!!!!!! I cleared my app world cache and then went to "my world" and there was shazam encore. It was just listed as uninstalled. Thanx again. Big thumbs up!
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Hall of Famer II
sdgardne
Posts: 48,285
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: please help with purchased application on app world....

You are most welcome...enjoy!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.