12-03-2012 11:20 AM
Solved! Go to Solution.
12-03-2012 11:50 AM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully that will allow you to download the app you paid for. If not, then you need to contact your mobile service provider (vodacom, according to your profile) for resolution of this...they may have to escalate you into RIM so that teh records can be properly checked. Please be aware that if the vodacom rep tells you they can't help or that you need to contact RIM directly, then you need to either ask for their supervisor or hang up and call back. There is no method for you to contact RIM directly on this...only via escalation from your carrier can your case receive formal attention from RIM.
Good luck and let us know!
12-03-2012 01:07 PM
12-03-2012 01:08 PM