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New Contributor
azeez-s4
Posts: 4
Registered: ‎01-09-2013
My Device: bb9900
Accepted Solution

problem with blackberry protect =< the service plan ...........

Hi, guys  i have problem with protect 

 

 

I got an error massege (the service plan for your blackberry device dose not support this (app)........

 

 

 

please what can i do ??

Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: problem with blackberry protect =< the service plan ...........

Hi azeez-s4

 

Welcome to BlackBerry Support Forums

 

 

As you have not mentioned so I ask do you have BlackBerry Data Plan on your account ?

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New Contributor
azeez-s4
Posts: 4
Registered: ‎01-09-2013
My Device: bb9900

Re: problem with blackberry protect =< the service plan ...........

no i dont have blackberry date plan
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: problem with blackberry protect =< the service plan ...........

Hi azeez-s4

 

 

                         To use BlackBerry Protect we need BlackBerry Data Plan also know as BIS , you can contact your carrier or your Mobile service provider they can add it on your account. 

                    

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New Contributor
azeez-s4
Posts: 4
Registered: ‎01-09-2013
My Device: bb9900

Re: problem with blackberry protect =< the service plan ...........

thank u prince

but , how i work the date plan Is it one of the settings or what ?
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: problem with blackberry protect =< the service plan ...........

Hi azeez-s4

 

 

                       BlackBerry Data paln is a service which will allow you to use not only BlackBerry Protect but also many BlackBerry Services like BBM , personal email services and many more , this plan is added to your mobile account by your Mobile service provider upon request .

 

You can all your Carrier or mobile service provider  ( the one to whom you pay your mobile monthly bills ) they can add it on your account.

___________________________________________________________________________

Click " Like " if you want to Thank someone.
If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.
New Contributor
azeez-s4
Posts: 4
Registered: ‎01-09-2013
My Device: bb9900

Re: problem with blackberry protect =< the service plan ...........

thank u prince

very thanks
Elite II
prince2012
Posts: 7,973
Registered: ‎06-01-2012
My Device: Curve

Re: problem with blackberry protect =< the service plan ...........

Hi azeez-s4

 

 

                      You are most welcome....  :smileyhappy:

___________________________________________________________________________

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If Problem Resolves mark the post(s) as " Solution ", so that other can make use of it.