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BlackBerry® World

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New Member
Posts: 1
Registered: ‎08-05-2013
My Device: blackberry q10

q10 payment problem on app world

Hi, I have a q10 and try to download apps. I have BlackBerry ID, and could do it with my old BlackBerry devices in the past. Now i can download only the free apps. When i purchase a non free App the payment is done, i get the receipt from both Paypal and Blackberry about the successful transaction but in the App World app an error message comes with "payment problem; the BlackBerry Appworld App can not communicate to the BlackBerry Server, check the connection." i have already paid several times the same App but can not download. I have tried it with many non free apps. I also adjusted credit card payment instead of paypal, but not helped.
Retired
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: q10 payment problem on app world

Hello laszlohaller,

Welcome to the BlackBerry Support Community.

 

Thank you for your question regarding the issue you are experiencing with BlackBerry World on your BlackBerry Q10 smartphone.

 

Is this the exact error message you receive and are there any error codes displayed?

 

Does the transaction still complete? 


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New Contributor
Posts: 4
Registered: ‎11-26-2013
My Device: Blackberry 9800

Re: q10 payment problem on app world

I got same problem, how did you fix it?  Here is the error I get  

 

AW580027C

q10 20AW580027C

Can not purchased it does not matter what credit card I put or thru paypal.

 

 

 

New Contributor
Posts: 2
Registered: ‎03-18-2014
My Device: BlackBerry Q10 - SQN 100-1

Re: q10 payment problem on app world

Same trouble here in Colombia too.

I can't pay for any app, no matter what kind of payment method I'm using for.

This is driving me crazy :Eek:

Same error message: AW580027c

 q10 20AW580027C

 

New Contributor
Posts: 2
Registered: ‎03-18-2014
My Device: BlackBerry Q10 - SQN 100-1

Re: q10 payment problem on app world

Hi FozzieBear,
Could you see my post from last tuesday March 18 2014?
I can't pay for any app from BB World.
Help me please!