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Contributor
rennymae
Posts: 14
Registered: ‎06-27-2012
My Device: Blackberry Torch 9800

"an error occured at downloading....please try again later" when attempt to download an app from blackberry appworld

Whenever I try to download something from blackberry appworld (just an app, or a game anything) it goes to the download bit and then it says "an error occured at downloading (whatever I'm trying to download) please try again later" can someone please help me as I really need apps on my phone!??!!!
Thanks
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sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: "an error occured at downloading....please try again later" when attempt to download an app from blackberry appworld

Hi and Welcome to the Community!

There are literally hundreds of posts on that exact topic, with dozens of potential solutions for you...rather than re-hashing all of that, I recommend that you search for and read those threads to see if perhaps something that will work for you is previously posted.

Good luck!

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
robjeff76
Posts: 4
Registered: ‎03-24-2009
My Device: Not Specified

Re: "an error occured at downloading....please try again later" when attempt to download an app from blackberry appworld

Unable to establish location of similar postings. Can anyone post a link, or state location of related topics discussed? Thanks. ~Robert
Contributor
rennymae
Posts: 14
Registered: ‎06-27-2012
My Device: Blackberry Torch 9800

Re: "an error occured at downloading....please try again later" when attempt to download an app from blackberry appworld

Me too, can someone help us? I have been looking everywhere for a solution..
Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: "an error occured at downloading....please try again later" when attempt to download an app from blackberry appworld

First guess...I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
New Contributor
robjeff76
Posts: 4
Registered: ‎03-24-2009
My Device: Not Specified

Re: "an error occured at downloading....please try again later" when attempt to download an app from blackberry appworld

sdgardne: Thank you for your suggestion. It did correct the issue, and it is resolved. I appreciate your time, and especially if you are not associated with RIM & just a user, it is very gracious. I just wish that RIM had an easy method of contacting them when it's their application(s) that have the issues. Again, thank you, & the ' Hold down the ALT key and then press, in sequence R, then S, then T' step was what I used.
Hall of Famer II
sdgardne
Posts: 48,794
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.2.1531), Playbook (2.1.0.1526)

Re: "an error occured at downloading....please try again later" when attempt to download an app from blackberry appworld

You are very welcome...


robjeff76 wrote:
I just wish that RIM had an easy method of contacting them when it's their application(s) that have the issues.

There is a formal support model to which all parties are contractually bound...RIM, the carriers, and even the end users. The model starts with the carrier, the authorized reseller, or an authorized service center...it varies by region. RIM provides zero front-line support since that is contracted out to those other entities. Hence, the way to receive any support truly from RIM is to first start with your contractually-required formal channels, and they have the ability to escalate cases into RIM if they cannot resolve it.

 

There have been plenty of debates as to the merits (or demerits) of this support model...and such debates are, honestly, not worth the typing time anymore...it won't change...it is what it is...for better or worse.

 

RIM does provide this site where many kind volunteers give their free time to try and help other users out. But, as you have properly surmised, we have no association with RIM. Anyone who participates on this site who is associated with RIM is clearly identified as such.

 

Good luck!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code