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New Member
cartersnell
Posts: 2
Registered: ‎07-30-2012
My Device: Torch 9810
My Carrier: BEll

uninstalled app won't reinstall

I bought the Pro version of Runtastic- the free version was working fine and wanted to upgrade. While the Pro version was downloading it came up with an error message and now appears as "uninstalled" in MyWorld.  There is no "reinstall" button beside it so I can't reinstall.  I tried uninstalling other apps (including the free version of Runtastic) and they all appear with the reinstall button so don't know what the problem is with the Pro version. I have contacted the software company and they believe issue is with BB App World. Please help- I love this program.  I am using a BB Torch 9810. Thanks


Cathy

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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: uninstalled app won't reinstall

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:


3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

    • KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
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New Contributor
JackPavarotti
Posts: 8
Registered: ‎07-31-2012
My Device: 3G 9300 Curve
My Carrier: MTN

Re: uninstalled app won't reinstall

Hello! I love U! U have helped me dearly! I followed your instructions to the letter, I was unable to reinstall Documents To Go and now I have managed to reinstall thanks to your amazing method! I will forever cherish this page and I will bookmard it!!!!!
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Hall of Famer II
sdgardne
Posts: 46,987
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: uninstalled app won't reinstall


JackPavarotti wrote:
Hello! I love U! U have helped me dearly! I followed your instructions to the letter, I was unable to reinstall Documents To Go and now I have managed to reinstall thanks to your amazing method! I will forever cherish this page and I will bookmard it!!!!!

Hi and Welcome to the Community!

 

You are most welcome...and you have made my day! Thank you!!

 

Cheers!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Member
voyageur
Posts: 1
Registered: ‎09-09-2012
My Device: Curve 9380
My Carrier: Bouygues Telecom (France)

Re: uninstalled app won't reinstall

Had the same issue with the "Runtastic Pro" app. 

This worked for me too

 

Thanks a lot

 

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New Contributor
JackPavarotti
Posts: 8
Registered: ‎07-31-2012
My Device: 3G 9300 Curve
My Carrier: MTN

Re: uninstalled app won't reinstall

Am very happy it also worked for you. Really amazing!
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New Contributor
Ellenx
Posts: 5
Registered: ‎02-03-2012
My Device: Torch 9800
My Carrier: 02

Re: uninstalled app won't reinstall

Thank you so much for this tip!

 

I had paid for the Email Spam Filter, then for some reason it wasnt working, so i uninstalled. Went to reinstall and there was no button. 

 

This tip worked great ! & it is no reinstalled!

 

Thanks :Clap:

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New Contributor
hannahpatricia
Posts: 2
Registered: ‎09-17-2012
My Device: Blackberry Curve 9320
My Carrier: 447794604240

Re: uninstalled app won't reinstall

Thank you so much!!! This is excatly the help I needed!

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New Member
cartersnell
Posts: 2
Registered: ‎07-30-2012
My Device: Torch 9810
My Carrier: BEll

Re: uninstalled app won't reinstall

Thank you very much. This was MOST helpful and resolved the issue.

 

Cathy

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New Member
jaysam1214
Posts: 1
Registered: ‎09-21-2012
My Device: Torch2 9810
My Carrier: Vodacom

Re: uninstalled app won't reinstall

AWESOME!!! The help I needed!!!:Punk:

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