BlackBerry World

[cartersnell]

I bought the Pro version of Runtastic- the free version was working fine and wanted to upgrade. While the Pro version was downloading it came up with an error message and now appears as "uninstalled" in MyWorld.  There is no "reinstall" button beside it so I can't reinstall.  I tried uninstalling other apps (including the free version of Runtastic) and they all appear with the reinstall button so don't know what the problem is with the Pro version. I have contacted the software company and they believe issue is with BB App World. Please help- I love this program.  I am using a BB Torch 9810. Thanks

Cathy

[sdgardne]

Hi and Welcome to the Community!

I suggest that you clear the AppWorld application cache:

1. Open App World

2. Go to My World

3. Follow one (and only one!) of these steps:

3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T

3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (

3c. For newer (e,g., OS6 and 7) BB's, see this KB:

• KB24714 How to clear the BlackBerry App World cache

4. AppWorld should close.

5. If your BB locks after issuing the cache clear, perform a battery pull reboot

6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).

If step (4) does not happen as listed, then the clear cache did not work.

Hopefully it'll work for you! Good luck and let us know!

[JackPavarotti]

Hello! I love U! U have helped me dearly! I followed your instructions to the letter, I was unable to reinstall Documents To Go and now I have managed to reinstall thanks to your amazing method! I will forever cherish this page and I will bookmard it!!!!!

[sdgardne]

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JackPavarotti wrote:
Hello! I love U! U have helped me dearly! I followed your instructions to the letter, I was unable to reinstall Documents To Go and now I have managed to reinstall thanks to your amazing method! I will forever cherish this page and I will bookmard it!!!!!

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Hi and Welcome to the Community!

You are most welcome...and you have made my day! Thank you!!

Cheers!

[voyageur]

Had the same issue with the "Runtastic Pro" app. 

This worked for me too

Thanks a lot

[JackPavarotti]

Am very happy it also worked for you. Really amazing!

[Ellenx]

Thank you so much for this tip!

I had paid for the Email Spam Filter, then for some reason it wasnt working, so i uninstalled. Went to reinstall and there was no button. 

This tip worked great ! & it is no reinstalled!

Thanks 

[hannahpatricia]

Thank you so much!!! This is excatly the help I needed!

[cartersnell]

Thank you very much. This was MOST helpful and resolved the issue.

Cathy

[jaysam1214]

AWESOME!!! The help I needed!!!