05-06-2013 11:28 AM
05-08-2013 11:30 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest creating a backup of your data through BlackBerry Desktop Software (Device>Backup) and then follow the steps in this KB article: www.blackberry.com/btsc/KB29501
Let me know if you have any more questions.
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