03-23-2013 01:02 PM
Solved! Go to Solution.
03-23-2013 01:24 PM
Hi and Welcome to the Community!
I suggest that you clear the AppWorld application cache:
1. Open App World
2. Go to My World
3. Follow one (and only one!) of these steps:
3a. For keyboard-based BB's -- Hold down the ALT key and then press, in sequence R, then S, then T
3b. For Touch Screen Only BBs -- Hold the num-lock (!?123) button so it locks and then press, in sequence 3, then 4, then (
3c. For newer (e,g., OS6 and 7) BB's, see this KB:
4. AppWorld should close.
5. If your BB locks after issuing the cache clear, perform a battery pull reboot
6. Return to AppWorld/MyWorld (it may be sluggish while it re-synchronizes).
If step (4) does not happen as listed, then the clear cache did not work.
Hopefully it'll work for you! If not, then please be 100% certain you are using the exact same BB ID/AppWorld credentials (UserID, password) as you used when you originally obtained those apps. Changing to a different BB ID would be the only way for those records to be lost, as they remain with the BB ID, not with the device itself.
Otherwise, you might need to ring up your mobile service provider for formal support and escalation up to BlackBerry formal support.
Good luck and let us know!