03-15-2013 05:44 PM
I have updated yesterday my BB Z10 to OS ver 10.0.10.82, my provider is Vodafone NL, since the update the 3G connection stopped working on my Z10, when I go to Network Connections, mobile network and select 3G&2G on the Network mode it doesn't save it goes back to 2G, on the network sign I don't see anymore 3G only "G" or "g" or "E" or "e", I have called the provider and checked the APN setting they are all good, looks like an issue because of the update I did yesterday, I can't connect to internet on 2G it's very slow, impossible to run apps on 2G speed, I have tried to go back to the old OS, impossible, I did reload many times using the BB Link, nothing.
Any help is much appreciated.
Have a great weekend.
03-17-2013 10:51 PM
Welcome to the BlackBerry Support Community Forums.
Thanks for the question.
I would suggest trying a different SIM card in the BlackBerry Z10 to have the 3G come back. As the network connections are determined by the SIM card and your network service provider.
Let me know if you have any more questions.
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03-18-2013 03:07 AM
03-18-2013 04:47 AM
Even in het Nederlands is sneller, omdat Vodafone NL de Blackberry Z10 software (update) nog niet officieel ondersteund zal je dit probleem houden tot dat Vodafone dat wel doet (kan ieder moment gebeuren) verstandiger is dan om hem terug te zetten naar de fabriekssoftware dat heb ik ook al gedaan namelijk.
Even in Dutch is faster, because Vodafone NL Blackberry Z10 software (update) not officially supported, you have this problem until that Vodafone does so (can be any minute now) sensible than to bring him back to the factory software that I have already done ie.
03-18-2013 05:08 AM