11-05-2013 01:39 PM
Hi I just upgraded my Z10 to 10.2.0.1791 and my APN fields are greyed out. I tried the escreen:// Diagnostics General Radio page but am not able to save the APN change. It wipes out to an empty field after i close out the Dignostics page. Please advise what your solution was? Thanks. My Z10 was unlocked by AT&T and i had used it successfully with 10.1 where i was successfully able to update the APN fields, but with 10.2.0.1791 I am not able to do so. Thanks for your help!
11-06-2013 01:37 PM
The resolution to this was to do a secure wipe (settings>security and privacy>security wipe) of the Z10 and not to restore any Blackberry Link backups on the phone. I was then able to update the APN field in escreen Diagnostics and successfully have it saved in there permanently. Data is working now.
P.S. The secure wipe took a full 2 hours and 15 mins to complete. I did have lots of local storage used up by a few large games. Obviously one should make a backup just in case they wanted to revert to an older state.
12-01-2013 12:55 PM
I'm reading all issues in those posts carefully and unfortunately nothing to do. I can't fix this problem with my Q10. The APN can be written down but after saving it's again blank. Other SIM carrier is working fine and that's **bleep** me off. The matter is that I can say I'm addicted to this model and I really like it. I think this problem is for both, RIM and provider. It's like a table tennis game and I'm in the middle.
There's one thing remain to try. How can I find escreen:// and open help through browser because for me doesn't work, it's opening any other pages but not this one.
Anything can be helpful.
12-01-2013 02:20 PM
12-02-2013 05:47 AM
01-16-2014 07:11 AM
I cannot reach Diagnotic screen, Please help me
It is explained clearly in this thread.
At what part of the process do you not succeed or find an error?
PIN: C0001B7B4 Display/Scan Bar Code
PIN: C0005A9AA Display/Scan Bar Code