04-02-2013 03:19 PM
I just wanted to let you'll know that I was having the same issue, however I did get it resolved by my service provider.
I brought it in today and had a technician look at it. He was having a bit trouble as everything looked correct on the system. He then passed it on to a more experience tech and he ask the previous guy to remove some service off the sim and reload them and it worked. I didn't ask for the details (which I should have, sorry) but from what gathered while listening, is that he basically wiped the sim clean and started fresh, reprogrammed the phone and it was good to go.
So its not the phone or BlackBerry but your service provider, at least that was the case on my end.
Unlocked phone (bought off amazon)
I previously had a BIS plan and switch to normal data plan
04-08-2013 07:01 AM - edited 04-08-2013 08:21 AM
I just contacted the Supportdesk of the MVNO which I use. The tell us that the APN settings are not at the SIM but on the device.
The MVNO did advice me to contact Blackberry.
The support employee tells me that there a (not by his knowledge) there are telco operators which program APN
settings at the SIM's and that the 3GPP standard gives not the possibility fill these in the elementery files (EF).
Can you explain me what the solution is?
Update and another question within this issue:
My MVNO tells me that there is a need for a Blackberry APN by the MVNO is that correct? So if this MVNO decide not to support a Blackberry APN the use of BB10 is impossible?
04-08-2013 09:47 AM
I have an unlocked Bell Z10 and was travelling to the Dominican Republic last month. When I inserted my roaming SIM card (www.brightroam.com) I *was* able to change my APN settings as they were *not* greyed out. As others have reported, when I have my Bell SIM card in the phone, the APN settings *are* greyed out ("blackberry.net"). I have no problem with the carrier enforcing the correct APN settings for the phone/data plan when on their network as I'm sure this will prevent support calls as a result of their customers' changing these settings.
On Bell, changing the APN to "pda.bell.ca" results in data use being metered as "mobile browser" which is unlimited under some data plans. I can see where this would be beneficial and I can also see why Bell would lock this down.
In summary. I didn't have any problem with my unlocked Bell Z10. YMMV.
04-08-2013 09:50 AM
Same here. I bought a unlocked STL100-2 in Thailand. I put my DTAC SIm in the device and no problem. The APN was editable but not nesscesary and everything worked fine.
I arrive in The Netherlands and put my NL SIM in the device and APN greyed out.
08-09-2013 09:00 PM