Your live support is achieved by calling your mobile network support, as they provide all frontline support. Any issue which they cannot resolve can be escalated up to BlackBerry technical support for further support.
Just so you are aware, This is a user-to-user community support forum. We are not RIM employees, but volunteers who enjoy assisting other users. RIM personnel rarely comment on queries posted here. You would have noticed this in the message upon registration. So, we are users just like you.
If you have a thousand questions, please review the manuals or users guides for the Z10, or feel free to ask them here, or call your LIVE tech support.
1. If any post helps you please click the 
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
