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BlackBerry® Z10

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joneseva67
Posts: 2
Registered: ‎05-01-2013
My Device: Blackberry Z10
My Carrier: Verizon

BB Userid/Password Issues

All drivers and apps on my phone were deleted accidently by Verizon Tech Support  because my old Android would ring and not my new BB.  I know, weird but true.  I had to go to the VZ store to get all appls loaded again which was an overnight task for them. 

 

Once drivers/apps were loaded again, I had set up my new BB ID Username again so the phone stated.  My old old user id would not work at first, so i tried a new one, using my work user id/email.  Once i tried to verify the new address, the old one appeared so i set the old ID up instead.

 

Now my work user id/email  continues to "pop up" on my screen all day long, and when i try to enter the old password, hoping this will allow me to go in and delete the account, it gives me the "2/10 attempts" to log in, but I cannot get the screen to go away even after deliberating entering the wrong password all 10 times.  It just times out after 15 minutes and starts all over again. I could, at one point, log in/verify  my ID by using my first set/up userid, but the work ID defaults will not go away and cannot be found anywhere for anyone else to delete it so I continue getting this, now annoying,  pop ups requesting my work ID. 

 

I  contacted Verizon Tech Support and after 2 1/2 hours on the phone, they can't figure the issue.  I have been sent instructions on how to "wipe" my phone and reinstall the apps but it will take an hour to download the apps and i don't trust myself enough for this task.  I, personally, am afraid to complete the "wipe"  because this is what started all of my other issues in the first place.

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JSanders
Posts: 82,545
Likes: 22,619
Solutions: 5,825
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Userid/Password Issues


joneseva67 wrote:

  I have been sent instructions on how to "wipe" my phone and reinstall the apps but it will take an hour to download the apps and i don't trust myself enough for this task.


IF you are indeed using a new BlackBerryID, the only way to use it is to first do a security wipe on the device.




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