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BlackBerry® Z10

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New Contributor
SweetMark
Posts: 7
Registered: ‎03-17-2013
My Carrier: Rogers

BB Z10 Bluetooth issue No audio on bluetooth enable device

First I got my BB Z10, It was fine with my Bluetooth enable device, Motorola T215.

recently My Z10 can pair with Motorola T215,but when I make phone call (I can use call button from bluetooth to make phone call), there is no voice or audio on my bluetooth device. However I can hang off phone by bluetooth device button. I did reset Z10, and also Motorola T215. The issue is the same. also I delete T215 in bluetooth list and pair again, the issue is still there.

 

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010

Re: BB Z10 Bluetooth issue No audio on bluetooth enable device

Hi SweetMark and welcome to the BlackBerry Support Community Forums!

 

Are you able to test your Motorola T215 with another phone to ensure that there is no problem with the headset itsef? Another suggestion, is to test a different headset with your BlackBerry Z10 if possible as well.

 

Thanks.

 

-CptS

 

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New Contributor
SweetMark
Posts: 7
Registered: ‎03-17-2013
My Carrier: Rogers

Re: BB Z10 Bluetooth issue No audio on bluetooth enable device

Thanks for swift response.

I have tried to another cell phone to pair with Moto T215. It works good.

Also I hooked to another bluetooth headset (Moto H620). It is exact the same issue. No audio there. but buttons are functionable.

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BlackBerry Technical Advisor (Retired)
Cpt_Sweatpants
Posts: 3,198
Registered: ‎01-27-2010

Re: BB Z10 Bluetooth issue No audio on bluetooth enable device

What version of software do you currently have installed on your BlackBerry Z10? You can find this by going into Settings>About then choosing OS from the drop-down list.

 

Thanks.

 

-CptS

 

Come follow your BlackBerry Technical Team on twitter! @BlackBerryHelp

Be sure to click Kudos! for those who have helped you.

Click Solution? for posts that have solved your issue(s)!

Please use plain text.
New Contributor
SweetMark
Posts: 7
Registered: ‎03-17-2013
My Carrier: Rogers

Re: BB Z10 Bluetooth issue No audio on bluetooth enable device

Problem solved by yesterday. reset agian by hold power key over 10 seconds. done.
OS version: 10.0.10.85
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