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BlackBerry® Z10

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New Contributor
Posts: 2
Registered: ‎04-23-2013
My Device: Blackberry Z10
My Carrier: Virgin

BB Z10 running slow

Hello,

 

I've had my BB Z10 for a few days now and everything has been great. However just today it's started running very slow. I first noticed that when I was in Facebook none of the images were appearing. Then opening something like Twitter takes a few minutes.

 

I removed the Facebook App to see if it helped if I reinstalled it. The install is running so slowly.

 

I've done a hard reboot - taking the battery out and doesn't seem to help. I am just running this through my service provider, (no wifi), but I've done this previously and it was super fast. Not sure if the problem is at my service provider's end though.

 

Any advice would be gratefully received.

 

Many thanks

Posts: 89,143
Likes: 23,742
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Z10 running slow

Connect to WiFi and see if it helps. Sounds to me like your mobile network data is slow.




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New Contributor
Posts: 2
Registered: ‎04-23-2013
My Device: Blackberry Z10
My Carrier: Virgin

Re: BB Z10 running slow

Thanks for this. I won't be able to try until tonight but I'll give it a go.

I'm still not completely sure wifi will be any different though as no images are displaying from any web site I go to. It's almost as it a setting has somehow applied which is blocking something. (Sorry I'm not very technie).

I can't remember doing any obvious which might've caused this though.
Posts: 89,143
Likes: 23,742
Solutions: 6,112
Registered: ‎04-01-2008
My Device: Passport • Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Z10 running slow

That (such as images loading slowly on websites, FaceBook or twitter) is very certainly a slow data connection.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code