Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
New Contributor
son_bolt
Posts: 11
Registered: ‎10-04-2013
My Device: Z10
My Carrier: Airtel
Accepted Solution

BB Z10 shuts down when battery indicator shows about 35%

BB Z10 shuts down when battery indicator shows about 35% without any warning. Does not come on till charger is connected. Immediately shows charge remaining as 40% +

 

Please advice.

 

Stephen

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,218
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Z10 shuts down when battery indicator shows about 35%

Hi and Welcome to the Community!

Please try this sequence...note that, throughout the entire 4h15m process, your BB must remain directly connected to a known-good wall charger (not PC USB, not a cradle):

  1. With the battery inside, connect your BB to the wall charger
  2. Leave it alone for 2 hours, no matter what the LED or the display does
  3. Remove the battery
  4. Wait 15 minutes
  5. Insert the battery
  6. Wait another 2 hours, no matter what the LED or the display does

This has been known to "kick start" some BBs.



It is also possible that your battery or BB has experienced a problem...to test, this sequence is needed:

  1. Obtain an known good and already fully charged additional battery...use it in your BB and see what happens
  2. Obtain access to a known good and identical BB...use your battery in it and see what happens

The results of this will indicate if it's your BB or your battery that has the problem. Note carefully please that "new" and "know good" are not necessarily the same things. While rare, a "new" battery certainly could be defective. Rather, the simplest (and least costly, btw) method to conduct this test is to find someone with an identical BB who has no issues...trade batteries and see what happens.

Good luck and let us know!


Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
son_bolt
Posts: 11
Registered: ‎10-04-2013
My Device: Z10
My Carrier: Airtel

Re: BB Z10 shuts down when battery indicator shows about 35%

Hi,

Thanks for your response. For Step 6. I am assuming that I need to leave it connected to the charger for 2 hours.

 

Thanks,

Stephen

Please use plain text.
Hall of Famer II
sdgardne
Posts: 47,218
Registered: ‎11-28-2008
My Device: Z30, Z10 & Q10 (10.2.1.3247), Playbook (2.1.0.1526)
My Carrier: TMobile USA

Re: BB Z10 shuts down when battery indicator shows about 35%

The entire process, including step 6, is 4h15m...and it must remain connected to the charger for that entire duration.

Occam's Razor nearly always applies when troubleshooting technology issues!
If anyone has been helpful to you, please show your appreciation by clicking the button inside of their post. Please click here and read, along with the threads to which it links, for helpful information to guide you as you proceed. I always recommend that you treat your BlackBerry like any other computing device, including using a regular backup schedule...click here for an article with instructions.
Join our BBM Channels
BSCF General Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
son_bolt
Posts: 11
Registered: ‎10-04-2013
My Device: Z10
My Carrier: Airtel

Re: BB Z10 shuts down when battery indicator shows about 35%

Hi,

 Thanks for the clarification.

 

regards,

Stephen

Please use plain text.
Contributor
Bbproblemwastingmytime
Posts: 10
Registered: ‎10-22-2013
My Device: Q5
My Carrier: Etisalat

Re: BB Z10 shuts down when battery indicator shows about 35%

This same battery drain problem is also happening with the Q5 phones - your suggestion to fix it obviously does not apply to them. What can be done to stop this occurring in the Q5?
Please use plain text.
JSanders
Posts: 82,890
Likes: 22,683
Solutions: 5,840
Registered: ‎04-01-2008
My Device: Z30 • Z10 • Torch9850 • Playbook
My Carrier: Verizon

Re: BB Z10 shuts down when battery indicator shows about 35%


Bbproblemwastingmytime wrote:
This same battery drain problem is also happening with the Q5 phones - your suggestion to fix it obviously does not apply to them. What can be done to stop this occurring in the Q5?

But, you are posting in the Z10 section.




1. If any post helps you please click the Like Button below the post(s) that helped you.
2. Please resolve your thread by marking the post "Solution?" which solved it for you!
3. Install free BlackBerry Protect today for backups of contacts and data.
4. Guide to Unlocking your BlackBerry & Unlock Codes


Join our BBM Channels (Beta)
BlackBerry Support Forums Channel
PIN: C0001B7B4   Display/Scan Bar Code
Knowledge Base Updates
PIN: C0005A9AA   Display/Scan Bar Code
Please use plain text.
New Contributor
son_bolt
Posts: 11
Registered: ‎10-04-2013
My Device: Z10
My Carrier: Airtel

Re: BB Z10 shuts down when battery indicator shows about 35%

Hi,

 here is one solution I tried after lookng through various forums and is kind of working for me. ONe thing I found common in most solutions is that take the battery and sim out, leave it like that for 1 to 2 hours and put them back in, and turn it on. I am not sure of the logic behind it, but I remember reading that this make the phone forget any battery issues (logged incorrectly- basically a reset) and starts fresh.

I tried this 2 days back and I see that it has worked for me, atleast till now. Fingers crossed.

 

Hope this is helpful, works atleast for few of you.

 

Thanks to all for suggestions. 

Please use plain text.
New Developer
pranayshirolkar
Posts: 105
Registered: ‎08-24-2013
My Device: BlackBerry Z10 | BlackBerry Dev Alpha B | BlackBerry PlayBook 32GB | BlackBerry Z10 Limited Edition
My Carrier: Not Provided

Re: BB Z10 shuts down when battery indicator shows about 35%

I'am also having serious troubles.
I tested another battery for about 24-36 hours, and then when I put my old battery inside, it worked fine for 48 hours, giving smashing problems again.

 

When charging, shows 4% and the symbol turns that of full charged and no further charging happens until you plug out and plug in again.

 

When not charging, the battery suddenly drops to 0% and still the phone doesn't switch off because of that.

 

charges so fastly to 100% and sometimes, arbitrarily, drains itself, gets switched off and not switching on for a long time even after plugged in. The BlackBerry written comes, and it gets restarted again, while charging.

--
Hit Like if you appreciate this :smileyhappy:
Please use plain text.
Contributor
prelude1992
Posts: 17
Registered: ‎02-23-2014
My Device: Z10
My Carrier: kwt Wataniya

Re: BB Z10 shuts down when battery indicator shows about 35%

had exactly  same problem ,, someone told me how to fix it and it worked for me ,,

 

All what u have to do is remove ur battery for 90 minutes no matter if its fully charged or 90-80-70-60 % , After 90 minutes put it again then u will find that the problem has gone ! 

Please use plain text.