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Contributor
Posts: 13
Registered: ‎11-02-2013
My Device: Z10 STL100-2
Accepted Solution

BB link crashes when it begins to sync with outlook

[ Edited ]

Hello,

 

BB link crashes when it starts to sync with outlook.

I just bought Z10 and I can't use it for what I bought it.

I have few days to resign if I can't find a solution.

 

Does anyone have the same issue ?

How to report this bug to BB ?

 

 

I have the following conf :

--------------------------------

BB link 1.2.0.28

Z10   STL100-2

OS 10.1.0.4181

Windows 7 64 bits with all patches just aplplied from Windows update

Outlook 2010 14.0.6129.5000

(language = French)

 

Windows reports the folowing :

---------------------------------------

Nom d’événement de problème: APPCRASH  

Nom de l’application: BlackBerryLink.exe  

Version de l’application: 1.2.0.28  

Horodatage de l’application: 52386677  

Nom du module par défaut: KERNELBASE.dll  

Version du module par défaut: 6.1.7601.18229  

Horodateur du module par défaut: 51fb1116  

Code de l’exception: e06d7363  

Décalage de l’exception: 0000c41f  

Version du système: 6.1.7601.2.1.0.256.48  

Identificateur de paramètres régionaux: 1036  

Information supplémentaire n° 1: 0a9e  

Information supplémentaire n° 2: 0a9e372d3b4ad19135b953a78882e789  

Information supplémentaire n° 3: 0a9e   Information supplémentaire

n° 4: 0a9e372d3b4ad19135b953a78882e789

 

 

Forums Advisor III
Posts: 2,522
Registered: ‎10-26-2013
My Device: BB

Re: BB link crash when sync with outlook

[ Edited ]
Do you now or did you ever install a Linksys Wireless Adapter? if so, uninstall the Linksys software. Unplug the Linksys USB Adapter and restart. If you need to use the adapter still, download just the driver for the adapter and not the software.


If you have a different wireless uninstall it then reinstall, this error is ususlly associated with wireless but not always.

 

If you do uninstall also try before reinstalling the wireless.

Contributor
Posts: 13
Registered: ‎11-02-2013
My Device: Z10 STL100-2

Re: BB link crash when sync with outlook

no, I am just trying to sync with de USB cable.

I deactivated the wireless in case...but same crash.

 

Tanks.

Forums Advisor III
Posts: 2,522
Registered: ‎10-26-2013
My Device: BB

Re: BB link crash when sync with outlook

Contributor
Posts: 13
Registered: ‎11-02-2013
My Device: Z10 STL100-2

Re: BB link crash when sync with outlook

Thanks, but unfortunately I did not find any similar problem in this release note.

 

I believe the issue is rather deep inside the software somewhere between BB link and Microsoft .net or other...

 

Actually, the crash occurs right at the beginning of the sync.

 

JL

 

Contributor
Posts: 13
Registered: ‎11-02-2013
My Device: Z10 STL100-2

Re: BB link crash when sync with outlook

[ Edited ]

I found some info in the event viewer : the first error occurs with .NET :

 

Event ID : 1026

Application: BlackBerryLink.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: exception code e06d7363, exception address 7646C41F

 

 

It is followed by an error from BB link :

 

Nom de l’application défaillante BlackBerryLink.exe, version : 1.2.0.28, horodatage : 0x52386677

Nom du module défaillant : KERNELBASE.dll, version : 6.1.7601.18229, horodatage : 0x51fb1116

Code d’exception : 0xe06d7363

Décalage d’erreur : 0x0000c41f

ID du processus défaillant : 0x1684

Heure de début de l’application défaillante : 0x01ced81124789e76

Chemin d’accès de l’application défaillante : C:\Program Files (x86)\BlackBerry Link\BlackBerryLink.exe

Chemin d’accès du module défaillant: C:\Windows\syswow64\KERNELBASE.dll

ID de rapport : 77d0ecf2-4404-11e3-9152-96ebcd87c1f0

 

 

Does someone has already encounter this problem with .NET 4 ?

 

 

Forums Advisor III
Posts: 2,522
Registered: ‎10-26-2013
My Device: BB

Re: BB link crash when sync with outlook

The error codes are the same in both reports.

 

You might want to uninstall BBLink and reinstall it.

 

Try this simple step first, right click the BB link icon and Choose Run as Administrator.

 

There is probablly nothing wrong with your phone.

The problem is most likely computer related.

 

You could try a simple reset: When phone is powered on hold down the power button for 10 seconds.

Contributor
Posts: 13
Registered: ‎11-02-2013
My Device: Z10 STL100-2

Re: BB link crash when sync with outlook

[ Edited ]

Hello,

 

I reseted the terminal as suggested,

reinstalled BB link 1.2.0.28,

appplied all the uptades for W7 64bits and for Office 2010 64 bits (14.0.7106.5003)...

 

I give up.

 

JL

Contributor
Posts: 13
Registered: ‎11-02-2013
My Device: Z10 STL100-2

Re: BB link crash when sync with outlook

Problem finally solved :

 

While syncing with my old XP,  I noticed the line “folder to sync” I have never seen before on my W7.

 

After some google searches, I found back to this forum the topic “No contact-folder / calendar-folder - link crash”.

 

Finally, the command to solve my problem was : 

 

C:\Windows\system32>regsvr32   "C:\Program Files (x86)\Common Files\XCPCSync.OEM\SyncSDK.209.604\Translators\MSOl\XCPCRdmptn64.dll"

 

Ouf !

 

New Member
Posts: 1
Registered: ‎11-08-2013
My Device: Z10

Re: BB link crash when sync with outlook

I have the exact problem. Could explain to me how you fixed it in a little more detail. What should I do with that driver command line you provided....

 

Thanks in advance.

Rob