07-12-2013 05:54 PM
Thank you for your question regarding the issue you are experiencing with your BlackBerry Z10 smartphone shutting off.
Does this only occur when the battery reaches 40 percent or does it also occur randomly at other times? If this is only occurring at this battery level please test inserting another battery in the device to see if the same issue occurs.
If you do not have access to another battery to test with, please contact your point of sale for options.
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