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BlackBerry® Z10

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New Contributor
Hanskato
Posts: 2
Registered: ‎03-03-2013
My Device: Blackberry Z10
My Carrier: EE

BB z10 - Cannot send but can receive after changing AOL password

[ Edited ]

I have a BB z10 and I have set up my aol email uk account on the device. It is receiving email but won't send. I have tried various outgoing server settings but no luck. Any advice would be great. Thanks

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Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: BB z10 - Cannot send but can receive after changing AOL password

read this post ( KB29891 ), to see if you outbound mail server is being blocked..  or something changed when you did the password change.

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New Contributor
Hanskato
Posts: 2
Registered: ‎03-03-2013
My Device: Blackberry Z10
My Carrier: EE

Re: BB z10 - Cannot send but can receive after changing AOL password

That's very helpfull thanks. I assume they mean mobile network when they talk about ISP. Excuse my ignorance. Also, what do you mean by the password change?
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Forums Advisor I
Arsen
Posts: 568
Registered: ‎02-05-2013
My Device: Blackberry Z10, Blackberry Playbook 64gb
My Carrier: Bell

Re: BB z10 - Cannot send but can receive after changing AOL password

Your outgoing mail might be be blocked by your Internet service provider, but I assume that you are using AOL as your email provider which should be ok.  For me I have a private web site and private email account, I had to use my home outgoing mail server for my z10 setup. 

 

When I say password change, your heading in the post indicates that this happened after your AOL password.  

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Trusted Contributor
lesedwards
Posts: 166
Registered: ‎02-14-2013
My Device: Z10
My Carrier: Rogefs

Re: BB z10 - Cannot send but can receive after changing AOL password

Another email problem. Seems to be the recipe of the day. Biggest problem as we post on here for help which never comes and there is no number to call Blackberry

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