BB10 BBM couldn't retrieve old BBM Contacts using BB ID

bmr_ind · ‎02-11-2013

Hello,

Bought New BB Z10, couldn't retrive my BB Contacts using BB ID, kindly advise to fix the same.

BR

Ravi

John_Clark · ‎04-01-2008

What device were you using before? Did you have the latest BBM installed on the old device?

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silverclown · ‎02-06-2013

I had a similar problem. Just make sure, as the previous poster alluded to, that your BBM on your old device is up to date. Also make sure to use the same BlackBerry ID you use is the same on each device. Allow some time for your data to move to move between "clouds".

John_Clark · ‎04-01-2008

the key is having the most current version on the old device before switch. Then it's a pretty quick process when you login with the Z10

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1. Please thank those who help you by clicking the "Like" button at the bottom of the post that helped you.
2. If your issue has been solved, please resolve it by marking the post "Solution?" which solved it for you!

bmr_ind · ‎02-11-2013

Thank you, i was using 9790.

bmr_ind · ‎02-11-2013

Thank you,

It was with latest software, Was using the same ID, i have only one BB ID, more than 24 hrs nothing happened.

Welcome!

BlackBerry® Z10

BB10 BBM couldn't retrieve old BBM Contacts using BB ID

Re: BB10 BBM couldn't retrieve old BBM Contacts using BB ID

Re: BB10 BBM couldn't retrieve old BBM Contacts using BB ID

Re: BB10 BBM couldn't retrieve old BBM Contacts using BB ID

Re: BB10 BBM couldn't retrieve old BBM Contacts using BB ID

Re: BB10 BBM couldn't retrieve old BBM Contacts using BB ID