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BlackBerry® Z10

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New Member
Matteo007
Posts: 2
Registered: ‎02-04-2014
My Device: Blackberry Z10

BB10 call sound problem

Hi, i write for a problem with my Z10 and now also with a Q10, with random frequency at the start of call what I hear is my voice and not that of my interlocutor so forcing me to stop calling. My interlocutor instead hear me correctly. I notice this problem in the 10.2 and now in the 10.2.1 version of OS.

Forums Advisor III
Leslie8120
Posts: 1,027
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.

Re: BB10 call sound problem


Matteo007 wrote:

Hi, i write for a problem with my Z10 and now also with a Q10, with random frequency at the start of call what I hear is my voice and not that of my interlocutor so forcing me to stop calling. My interlocutor instead hear me correctly. I notice this problem in the 10.2 and now in the 10.2.1 version of OS.


Hello,

 

what is exactly "....random frequency...."?

New Member
Matteo007
Posts: 2
Registered: ‎02-04-2014
My Device: Blackberry Z10

Re: BB10 call sound problem

some calls are perfect, other calls give the problem, it seems random

Forums Advisor III
Leslie8120
Posts: 1,027
Registered: ‎01-23-2009
My Device: Samsung Galaxy S2, Samsung Galaxy S3, BlackBerry Torch 9800, BlackBerry Z10, Blackberry Z30.

Re: BB10 call sound problem

I would think that this is not a hardware problem since it only happens randomly. Did you check your network coverage? You may sometimes be in an area where there is poor or very low cell phone signal. Also the that you are using 2 different phones that show the same symptoms, it may be an indication of poor reception