02-15-2013 01:59 PM
I am tearing my hair out with this thing!
Please let me know if there are any Blackberry humans out there to talk to about the host of issues I'm having with this thing! I'm an old fart and don't tweet, twit or otherwise socially network. This forum is my last stand....
02-15-2013 02:14 PM
02-15-2013 02:25 PM
I'm sorry, but I've not actually attempted that particular process yet (I'm in the midst of test runs for some other issues), but I do know that there are several threads here from other folks who have had that exact problem, and figured out how to fix it. I recommend that you seek out those threads, most likely in the Link section:
There may be posts elsewhere on the same topic...there are currently a flood of posts coming in, and it takes a lot of time for the mods to keep things tidy and move things around to their proper location, so you might have to dig into other sections as well...but I think that you definitely can stay in the BB10-specific sections in your quest.
Again, I am sorry that I don't know that particular answer for you...but I am in the midst of other testing at the moment and so can't actually try to replicate it for you. But I am certain that your issue has been experienced by others already, and that they have posted solutions that hopefully will work for your specific situation.
02-15-2013 02:26 PM
The Link backup seems to be an issue for some, I don't see a KB listing yet for it, but your best bet for this is to contact your carrier for support. If they don't have a solution then it will be escalated to Blackberry support and then you will help to find a resolution to your exact issue with the Link backup.
I believe that they are working hard to fix this one, becuase it is an issue that they must know about at this point.. it just isn't listed yet.
Please feel free to search this forum for your other issues (there are already other posts on the link issue) and if you can't find anything in another post.. then feel free to start a new thread for each issue with a good title. You'll find help faster that way.
02-15-2013 02:30 PM
There is indeed a long thread about this, and I am having the same issue.. so rest assured that they will fix this bug:
Hope that helps.