Welcome!

Welcome to the official BlackBerry Support Community Forums.

This is your resource to discuss support topics with your peers, and learn from each other.

inside custom component

BlackBerry® Z10

Reply
Contributor
chrisrober
Posts: 11
Registered: ‎02-20-2013
My Device: Z10

BBM Error this morning!!

Hi, Can you please explain me why this morning I see this error when opening BBM !

 

error message :

 

 

Unable to Complete Setup

                  !

Temporay Server Error

 

A temporary server error has occurred.

        Please try again.

 

 

               exit

 

Please use plain text.
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM Error this morning!!

Hey chrisrober,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

We are aware of this issue: www.blackberry.com/btsc/KB33652

 

We do require logs to further investigate, please contact your network service provider and asked to be transferred to BlackBerry.

 

Let me know if you have any more questions.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
Contributor
chrisrober
Posts: 11
Registered: ‎02-20-2013
My Device: Z10

Re: BBM Error this morning!!

What do you mean by contact your network service provider and asked to be transfered to blackberry?????
Please use plain text.
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM Error this morning!!

Hi chrisrober,

 

Thanks for the quick reply.

 

To find the root cause of this issue we need to get the logs, the only way we can retreive these logs is to contact us.  Call Bell Mobility and asked to be transferred to BlackBerry.

 

Let me know if you have any more questions.

 

 


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
Contributor
chrisrober
Posts: 11
Registered: ‎02-20-2013
My Device: Z10

Re: BBM Error this morning!!

I don't understand the call "bell and asked to be transfered to blackberry"????

Thanks
Please use plain text.
New Member
Noora87
Posts: 2
Registered: ‎02-23-2013
My Device: Z10

Re: BBM Error this morning!!

Hi Am from Saudi Arabia and I face the same problem !!! Please fix it !! What the use of BB device without BBM !! If you cant fix it thin i think that BB company not ready yet to resale Z10 !! FIX IT !!!!
Please use plain text.
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM Error this morning!!

Hey Noora87,

Welcome to the BlackBerry Support Community Forums.

 

Thanks for the question.

 

There was an issue with BBM in Saudi Arabia, however this is now resolved.  Let me know if you're still experiencing any trouble.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.
New Contributor
Vib29
Posts: 2
Registered: ‎02-25-2013
My Device: Blackberry z10

Re: BBM Error this morning!!

Hi I'm from India, my BBM on blackberry 10 stopped working 2 days ago, I can see that I have messages but am unable to open them. The same thing has happened on my brothers phone. What is the problem? When will it be fixed??
Please use plain text.
New Member
Tukar
Posts: 2
Registered: ‎02-25-2013
My Device: z10

Re: BBM Error this morning!!

Hi ViciousFerret

 

I am from Saudi Arabia as well and had the same issue of not being able to associate BBM with Blackberry ID for a whole day. The next morning it worked but I have lost all BBM my contacts and chat history. I have tried to restore from a previous backup (5 days old backup). I could see my contacts but again tofay morning I lost everything again.

 

Please let me know how to go about resolving this problem.

Please use plain text.
Retired
ViciousFerret
Posts: 4,285
Registered: ‎07-26-2010
My Device: Q10/Q5/Z10/9930/9860/9310

Re: BBM Error this morning!!

Hey there,

 

Thanks for question.

 

Tukar - It sounds like there could be a problem with the backup of BBM contacts, I would suggest manually adding the contacts via PIN number and the monitor the issue.

 

Vib29 - Have you tried to access the BBM messages from BlackBerry Hub?  Also what version of BlackBerry 10 software are you running?  Go to Settings>About

 

I look forward to your reply.

 

Cheers.


-ViciousFerret


 


Come follow your BlackBerry Technical Team on Twitter! @BlackBerryHelp


Be sure to click Like! for those who have helped you.

Click  Accept as Solution for posts that have solved your issue(s)!



Please use plain text.