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BlackBerry® Z10

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New Member
Posts: 2
Registered: ‎06-17-2013
My Device: Blackberry Z10

BBM Not Working

Hi All. Recently purchased the blackberry z10. my bbm worked fine for a few days, but suddenly i noticed that absolutely none of my bbm messages were sending and I wasnt receiving them either. this has been happening for about a week and a half now. before you ask, yes i am signed into my correct blackberry ID, and i am able to access the internet (both via wifi and my network). it just seems to be bbm that's not working. any help / ideas?

New Contributor
Posts: 9
Registered: ‎06-04-2013
My Device: Blackberry Z10

Re: BBM Not Working

Hi,

 

did you make all the latest updates ?

As a last resort you can make a hard reset, it should fix you problem.

 

Hope i would help you :smileyhappy:

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Founder @ Addics à Blackberry 10
Blackberry Q10 outselling Galaxy S4 in France :smileyhappy:
Differences between Blackberry Q5 and Blackberry Q10 (written in French)
Guru III
Posts: 31,126
Registered: ‎06-25-2008
My Device:

I'm rockin the BlackBerry Passport, Z30, Z10, Q10, BlackBerry Mini Stereo Speaker, 64 gig PlayBook, BlackBerry Wireless Headset HS-700

My Carrier: I am on AT&T. Please edit your Personal Profile with your DEVICE TYPE, DEVICE OS and Carrier

Re: BBM Not Working

Do you have the BlackBerry logo next to carrier or wifi signal? if not do a battery pull

 

Try a Battery pull please, with the BlackBerry device powered ON, remove the battery 15 seconds and then reinsert the battery to reboot device. This will clear all cache like rebooting a PC. Then try again and see if your problem persists.


 




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