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BlackBerry® Z10

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New Contributor
Posts: 5
Registered: ‎02-24-2013
My Device: Blackberry Z10 - STL100-3
My Carrier: Sasktel

BBM Video doesn't show up on my phone but it does on my wife's,

BBM video shows up on my wife's phone but not on mine.  Both Z10's are the same except one is white and one is black.   We both are with the same phone carrier.   Doesn't make sense.  Anyone know what to do??

Guru II
Posts: 20,118
Registered: ‎04-01-2008
My Device: BlackBerry Z30, Z10 and Q10 w/OS 10.3.2.2252; PlayBook w/OS 2.1.0.1917
My Carrier: AT&T

Re: BBM Video doesn't show up on my phone but it does on my wife's,

Have you rebooted your device? Remove the battery for about 30 seconds and reinsert.
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New Contributor
Posts: 5
Registered: ‎02-24-2013
My Device: Blackberry Z10 - STL100-3
My Carrier: Sasktel

Re: BBM Video doesn't show up on my phone but it does on my wife's,

No this didn't solve the problem.