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BlackBerry® Z10

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LoremIpsum
Posts: 6
Registered: ‎05-20-2013
My Device: Z10
My Carrier: Vodafone Ireland

BBM does not work for one contact only

I've seen this problem reported before but I would like to provide more info and see if any one can come up with something I can try to fix it...

The problem is my gf (BB8520 OS5, BBM7) can use BBM with everybody but me (Z10 10.1.0.273).  She can also see what I send her (and I get the "D" when I do) but anything she sends I can't see, and all she gets when she texts me is a red X with no other info.  We're in different countries (she's in South America, I'm in Europe).

If we delete each other she sees "pending" when she invites me, I don't get any notification.

What do you think may be happening here, it's really puzzling.

Thanks on advance.

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Administrator (Retired)
FozzieBear
Posts: 2,372
Registered: ‎07-13-2009
My Device: BlackBerry Z10 smartphone

Re: BBM does not work for one contact only

Hello LoremIpsum,

Welcome to the BlackBerry Support Community.

 

Ask her to delete and re-add you once again using your PIN only. If she is still unable to add you at this stage, suggest that she contact her mobile service provider to investigate this issue for her.

 

We hope this helps.

 


-FB


 


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